Refund & Cancellation

1. Order cancellation

You may cancel your order before it is dispatched for a full refund. To cancel, contact us as soon as possible at tejasxofficial@gmail.com or +91 7060334164 with your order number. Once an order has been shipped, it can no longer be cancelled but may be eligible for return.

2. Returns

For easy returns, simply contact our support team with your order details and we’ll help you start one right away. To be eligible, the item must be:

• Unused and in the same condition that you received it;
• In its original packaging with all accessories, manuals and free items included;
• Accompanied by proof of purchase (order number or invoice).

To start a return, contact our support team with your order details. We’ll guide you through the process and share the return address.

3. Non-returnable situations

• Returns where our support team was not first contacted to arrange the return.
• Products damaged due to misuse, accident or unauthorised repair.
• Items missing original packaging, accessories or serial numbers.

4. Damaged or defective items

If your item arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery with photos or a short video. We will arrange a replacement or refund at no additional cost after verification.

5. Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are processed to your original payment method within 5–7 business days. The time it takes to reflect in your account depends on your bank or payment provider.

6. Shipping costs on returns

For returns due to a defect or an error on our part, we cover return shipping. For other returns, shipping charges may be borne by the customer, and any original shipping charges are non-refundable.

7. Warranty claims

Defects covered under the 6-month manufacturer warranty are handled separately from returns. See our Warranty information or contact support to raise a claim.

8. Contact

For any return, cancellation or refund request, reach us at tejasxofficial@gmail.com, +91 7060334164, or via our Contact page.